At present, more and more hospitals are committed to providing patients with the most timely, safe and quality medical services, and constantly strengthen communication with patients to understand their changes and needs. Among them, medical follow-up services such as follow-up of discharged patients are an important way for hospitals and doctors to strengthen communication with patients. However, long-term traditional follow-up has problems such as low follow-up rate and unprofessional follow-up.
In response to the hospital's need to improve service quality and strengthen communication with patients, Gyeonggi has launched the HCRM system (Doctor-Patient Relationship Management System). It works in conjunction with the hospital HIS system. Through data extraction and analysis, comprehensive patient data, understanding the real needs of patients, and providing customer relationship management services such as patient satisfaction follow-up, medical follow-up, and scientific research follow-up through Internet means, aiming to improve Patient satisfaction improves patient-patient relationship.
Various follow-up forms to enhance patient service experience
With the deep accumulation of Gyeonggi's 12-year deep medical information industry, the HCRM system has formed a wealth of knowledge questions, providing professional satisfaction follow-up, medical follow-up, and scientific research follow-up.
Among them, satisfaction follow-up included patient satisfaction follow-up at the hospital or department level. With the customized satisfaction template of the HCRM system, the follow-up specialists can follow up the hospital's hospitalization conditions, environment, medication, and service attitudes. All follow-up data are electronically and systematically managed to help the hospital improve decision-making efficiency. At the same time, with the closed-loop electronic patient satisfaction survey, the HCRM system can supervise and evaluate the medical environment, medical ethics, and service quality, and provide a scientific reference for the evaluation of hospitals and doctors.
Medical follow-up refers to medical follow-up of different diseases based on professional medical templates. With the medical follow-up function of the HCRM system, doctors can regularly track the patient's diagnosis and treatment after discharge, give them health guidance and adjust the treatment plan to help them achieve medication compliance and treatment compliance, and improve their recovery speed and quality.
With the help of the Gyeonggi HCRM system, doctors can develop a special scientific research follow-up plan according to their own research needs, track the long-term treatment effect, complications and quality of life of a treatment plan, and provide data support for the hospital to evaluate the clinical treatment effect. Or screen out effective treatment programs to improve the level of scientific research.
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